BOARD OF TRUSTEES Frank Barberio President Carmen Epps Vice President Jerry McPherson Secretary Allen C. Hufford Janeen Copic Frank Barberio Jeremiah Swetel In the final year of Euclid Public Library's 2017-2020 Strategic Plan, EPL celebrated its 85th Anniversary and nearly a century of Excellence, Professionalism, and Learning in the Euclid community. With the commencement of a new decade and a charge to support the U.S. Census in the year's subsequent count, the Library continued its pledge to support Education, Lifelong Learning, Intellectual Freedom, Literacy, Access, and Diversity. In an unprecedented turn of events, on March 13, 2020, Euclid Public Library closed its doors to the public at the beginning of the COVID-19 Pandemic to support the Centers for Disease Control and State of Ohio recommendations to stop the spread of the coronavirus. Staff pivoted to continue to provide programming and support through live-streaming video communications, social media, and online reference applications and tools. The Library offered contactless outreach services for our most vulnerable patrons, worked in tandem with area schools and daycares to provide virtual classroom visits, and hosted several Facebook Live events to answer questions and dispel myths related to the 2020 Census. In May 2020, EPL began limited lobby services to Foster a Welcoming Environment and Engaged and Supported the Community by providing hold pickups and one- hour computer reservations. To Cultivate Discovery and Learning, the Library teamed up with PCs for People to distribute free hotspots and laptops to local families to support virtual learning. Additionally, the Library began mailing home Library Liaison to more than 23,000 homes in the City of Euclid. Virtual programs continued for the remainder of the year. At the height of the year, EPL led the charge in the U.S. Census's efforts to increase the census count in hard-to-count areas in Cuyahoga County, including Cleveland, East Cleveland, and Euclid through funding granted by The Cleveland Foundation and St. Luke's Foundation. The campaign resulted in an increased response rate of 65.6% in the City of Euclid, or more than 2% of the 2010 rate. The addition will help Euclid sustain its current funding levels and protect valued dollars needed for critical resources, especially during the COVID-19 Pandemic. 631 East 222nd Street Euclid, Ohio 44123 (216) 261-5300 EPL Excellence Professionalism Learning Kacie V. Armstrong Director David Piskac Fiscal Officer GOALS COMPLETED & SERVICES ADDED 2020 YEAR IN REVIEW • Provided programs and technology programs to help patrons utilize library resources and to support their own learning and growth ( • Worked with local schools and youth organizations to provide additional programs and services to children and teens during the pandemic • Participated in the Cuyahoga County wide One Community Reads Author Events (March 2020) • Participated in the 2020 Census Cuyahoga County Complete Count Committee • Participated in the Cuyahoga County Benefits Navigator Process, which includes the Cuyahoga County Aspire GED Program (January 2020) • Promoted more online services such as registration for library cards, programs, and email notification of reserves • Improved publicity regarding library resources services and programs • Strengthened library outreach programs to those unable to physically come to the library • Utilized social media platforms to connect patrons to library programs and resources, Including live streaming programs • Pursued new avenues for advertising programs (Library Liaison and Euclid Observer mailed to homes) • Provided ongoing technology training for staff so that they will be able to better assist library patrons • Improved communication regarding internal library resources, services, and programs for staff • Updated the Euclid Public Library website and utilize Constant Contact • Promoted Overdrive, Hoopla and other online resources to library patrons • Met with the CPL Digital Public Library and develop a plan for the library to preserve its historical documents